May 14, 2020-Update on how the clinic is currently operating:
DO NOT PRESENT TO THE CLINIC if you have any of the following: New or worsening cough fever, chills, new or worsening shortness of breath or difficulty breathing, sore throat, painful swallowing, stuffy or runny nose, muscle aches, or diarrhea. Please call 811 OR complete the on-line assessment tool at
As of March 25, Albertans are legally required under public health order to isolate for:
-14 days if they recently returned from international travel or are a close contact of someone with COVID-19
-10 days if they have a COVID-19 symptom (cough, fever, shortness of breath, runny nose, or sore throat) that is not related to a pre-existing illness or health condition
If you have symptoms, take the online assessment to arrange testing
The clinic is operating it's regular daytime office hours, however, please stay home and CALL into the clinic to make an appointment. Telephone consultations with your physician are being done when at all possible, but you still can see your family physician in person when necessary. If you are not sure if you need to be seen, CALL, we will be glad to help you.
When you enter the clinic you will be asked to use hand sanitizer, and then wear a mask (provided) for the duration of your visit.
No evening clinics until further notice.
Effective April 20/20-please do not present to the hospital for laboratory or x-rays. You must call ahead to the Rural Patient Appointment line at 1-833-572-0577, or book online at www.APLappointments.ca make an appointment. They will give you a time to go to the hospital for your testing.
If you have a laboratory or x-ray requisition that is a standing order, and you are not sure if it is necessary, PLEASE call in to the clinic, or the ordering provider and the Physician advise you.
The Hanna Health Centre also kindly requests that if you are dropping off items for Continuing Care Residents, please do so during business hours 8am-4pm Monday to Friday when possible.
If you are over 60 please consider completing a "Goals of Care" (Green sleeve). This can be done by telephone consultation. Information on Goals of Care ("Green Sleeves") can be found at:
Any non-essential appointments such as yearly check ups (complete medicals), insurance forms, are NOT being booked at this time. Call back after May 30th to ask about booking.
We are are taking appointments for Driver's Medicals again, please book with your regular family physician.
The Doctors are dedicated to making sure you have the health care you need in the community at this time. We have several options available:
Telephone prescription renewals may be completed over the phone where possible. Call into the clinic for an "appointment" time, and the Doctor will do their best to call you at that time to have a conversation. If a renewal can be issued, we can then fax the prescription to your pharmacy. (Please do not race over immediately to pick it up, call them first to see if it is ready for pick up, as they are extremely busy at this time!).
In cases where it is safer for a patient to remain at home, a physician can provide a home visit. Criteria apply. Call the clinic to book, ask to speak to your physicians nurse/assistant and they can help you. Examples of this are : Cancer patients, immunosuppressed patients, at risk patients, small babies, single parent with multiple children that would have to bring everyone into the clinic with them.
If you do have to come into the clinic to be seen, arrive at your appointment time. You will be asked to wait in your car, and clinic staff will call you to come into the building, where you will be taken directly into the exam room. If you don't have a cell phone, let our staff know, we will come get you in the parking lot for your appointment. The clinic staff are doing their best to stay on time, but know that the rooms get thoroughly cleaned between patients for your safety.
As per Alberta Labour Standards employees are not required to produce sick notes at this time, if they have a respiratory illness, and need to self-isolate.
Stay safe, practice good hand hygiene and physical-distancing. Self -isolate as required. Stay home whenever possible!
Get your information from reliable, valid sources:
Alberta Health Services:
Government of Alberta:
Town of Hanna:
Special Areas Board:
Government of Canada:
World Health Organization:
Just an FYI, there is controversy surrounding the Babylon app just released by Telus Health. Your family physicians in Hanna are meeting the needs of the community members at this time. For more information please see the AMA response/concerns to this: https://www.albertadoctors.org/services/media-publications/presidents-letter/pl-archive/telus-babylon-setting-the-record-str