June 15, 2020-Update on how the clinic is currently operating:
If you are coming into the clinic for an appointment or any other reason, please wear a mask. If you do not have one, we can provide you with one.
DO NOT PRESENT TO THE CLINIC if you have any of the following: New or worsening cough fever, chills, new or worsening shortness of breath or difficulty breathing, sore throat, painful swallowing, stuffy or runny nose, muscle aches, or diarrhea, please call 811. COVID-19 testing is now open for all Albertans, please see the following link to book your test:
As of March 25, Albertans are legally required under public health order to isolate for:
-14 days if they recently returned from international travel or are a close contact of someone with COVID-19
-10 days if they have a COVID-19 symptom (cough, fever, shortness of breath, runny nose, or sore throat) that is not related to a pre-existing illness or health condition
If you have symptoms, or are asymptomatic you can book COVID-19 testing by taking the online assessment or call 811. Testing is available for all Albertans.
The clinic is operating it's regular daytime office hours, however, please stay home and CALL into the clinic to make an appointment. Telephone consultations with your physician are being done when possible, but you still can see your family physician in person when necessary. If you are not sure if you need to be seen, CALL, we will be glad to help you.
When you enter the clinic you will be asked to use hand sanitizer. Staff and Physicians are masked for your protection. Please wear a mask into the clinic if you have one, if not, you will be asked to mask as well. We kindly ask that unless necessary, please do not bring any other people with you for your appointment. Traffic flow in the clinic is being kept to a minimum.
No evening clinics until further notice.
June 9/20-please do not present to the hospital for laboratory. You must call ahead to the Rural Patient Appointment line at 1-833-572-0577, or book online at www.APLappointments.ca make an appointment. They will give you a time to go to the hospital for your testing. If you have a laboratory requisition that is a standing order, and you are not sure if it is necessary, PLEASE call in to the clinic, or the ordering provider and the Physician advise you.
X-rays can now be done at the hospital by walk in service. However, please be aware that if it is busy, you may be asked to return at a different time.
Hospital Inpatients can now have limited visitors. Upon admission you will be asked to name 2 "designated visitors" only. If you are an outpatient, to be seen in the Emergency Department, you will be allowed one support person in with you. All visitors undergo the mandatory screening wen entering the hospital.
The Hanna Health Centre also kindly requests that if you are dropping off items for Continuing Care Residents, please do so during business hours 8am-4pm Monday to Friday when possible.
If you are over 60 please consider completing a "Goals of Care" (Green sleeve). This can be done by telephone consultation. Information on Goals of Care ("Green Sleeves") can be found at:
Any non-essential appointments such as yearly check ups (complete medicals), are starting to be re-booked at this time, please discuss this with the nursing staff to book.
Appointments for Driver's Medicals are available again, please book with your own family physician.
The Doctors are dedicated to making sure you have the health care you need in the community at this time. We have several options available:
Telephone prescription renewals may be completed over the phone where possible. Call into the clinic for an "appointment" time, and the Doctor will do their best to call you at that time to have a conversation. If a renewal can be issued, we can then fax the prescription to your pharmacy. (Please do not race over immediately to pick it up, call them first to see if it is ready for pick up, as they are extremely busy at this time!).
In cases where it is safer for a patient to remain at home, a physician can provide a home visit. Criteria apply. Call the clinic to book, ask to speak to your physicians nurse/assistant and they can help you. Examples of this are : Cancer patients, immunosuppressed patients, at risk patients, small babies, single parent with multiple children that would have to bring everyone into the clinic with them.
If you do have to come into the clinic to be seen, arrive at your appointment time. You will be asked to wait in your car, and clinic staff will call you to come into the building, our reception area has been re-opened on a very limited capacity. If you don't have a cell phone, let our staff know, we will come get you in the parking lot for your appointment. The clinic staff are doing their best to stay on time, but know that the rooms get thoroughly cleaned between patients for your safety.
As per Alberta Labour Standards employees are not required to produce sick notes at this time, if they have a respiratory illness, and need to self-isolate.
Stay safe, practice good hand hygiene and physical-distancing. Self -isolate as required. Stay home whenever possible!
Get your information from reliable, valid sources:
Alberta Health Services:
Government of Alberta:
Town of Hanna:
Special Areas Board:
Government of Canada:
World Health Organization:
Just an FYI, there is controversy surrounding the Babylon app just released by Telus Health. Your family physicians in Hanna are meeting the needs of the community members at this time. For more information please see the AMA response/concerns to this: https://www.albertadoctors.org/services/media-publications/presidents-letter/pl-archive/telus-babylon-setting-the-record-straight