April 1, 2020-Update on how the clinic is currently operating:
DO NOT PRESENT TO THE CLINIC IF YOU HAVE A FEVER, COUGH, COLD or any other respiratory symptoms; Have returned from outside of Canada, or been in an airport in the last 14 days; if you have been in close contact with someone with a confirmed case of COVID-19, or is under investigation for COVID-19. IT IS MANDATORY TO SELF ISOLATED FOR 14 DAYS OF YOU HAVE RETURNED FROM OUT OF COUNTRY.
March 25/20-If you are required to MANDATORY Self-isolate under the Public Health order of March 25th, 2020 please read the following link that explains the difference between Self-isolation and MANDATORY Self-Isolation.
If you have a laboratory or x-ray requisition that is a standing order, or not necessary to complete at this time, please refrain from having it done at this time, provided you are not having issues. If you are not sure if it is necessary, PLEASE call in to the clinic, and the Physician can let you know.
Regular daytime office hours, HOWEVER, please stay home and CALL into the clinic to make an appointment. Everyone should stay at home when possible. Appointments are only being booked for the current calendar week.
No evening clinics until further notice.
If you are over 60 and please consider completing a "Goals of Care". This can be done by telephone consultation.
Any non-essential appointments such as yearly check ups (complete medicals), insurance forms, drivers medicals, are NOT being booked at this time. Call back after April 20th to ask about booking. We want as few people as possible in the clinic at the same time.
The Doctors are dedicated to making sure you have the health care you need in the community at this time. We have several options available:
Telephone prescription renewals may be completed over the phone where possible. Call into the clinic for an "appointment" time, and the Doctor will do their best to call you at that time to have a conversation. If a renewal can be issued, we can then fax the prescription to your pharmacy. (Please do not race over immediately to pick it up, call them first to see if it is ready for pick up, as they are extremely busy at this time!).
In cases where it is safer for a patient to remain at home, a physician can provide a home visit. Criteria apply. Call the clinic to book, ask to speak to your physicians nurse/assistant and they can help you. Examples of this are : Cancer patients, immunosuppressed patients, at risk patients, small babies, single parent with multiple children that would have to bring everyone into the clinic with them.
If you are not sure if you need to be seen, CALL, we will be glad to help you.
If you do have to come into the clinic to be seen, arrive at your appointment time. You will be asked to wait in your car, and clinic staff will call you to come into the building, where you will be taken directly into the exam room. If you don't have a cell phone, let our staff know, we will come get you in the parking lot for your appointment.
As per Alberta Labour Standards employees are not required to produce sick notes at this time, if they have a respiratory illness, and need to self-isolate.
Driver's license renewals have been extended to May 15th, 2020.
Stay safe, practice good hand hygiene and physical-distancing. Self -isolate as required. Stay home whenever possible!
Just an FYI, there is controversy surrounding the Babylon app just released by Telus Health. Your family physicians in Hanna have a contingency plan for meeting the needs of the community members at this time. For more information please see the AMA response/concerns to this: https://www.albertadoctors.org/…/telus-babylon-setting-the-…
Get your information from reliable, valid sources:
Alberta Health Services:
Government of Alberta:
Government of Canada:
Town of Hanna:
Special Areas Board:
World Health Organization: