November 2, 2020-Update on how the clinic is currently operating:
The clinic is operating it's regular daytime office hours, however, please stay home and CALL into the clinic to make an appointment.
If you are coming into the clinic for any reason, please wear a mask. Staff and Physicians are masked for your protection. We kindly ask that unless necessary, please do not bring any other people with you for your appointment. Traffic flow in the clinic is being kept to a minimum.
Everyone entering the clinic will be required to hand sanitize upon entry, be masked, asked the COVID-19 screening questions, and have their temperature taken. Please answer these questions honestly; if you do answer yes to any of the questions, it does not mean that you won't be seen for medical care, it just ensures extra precautions can be taken to protect the health care workers and other patients.
If you have any of the following: New or worsening cough, fever, headache, chills, new or worsening shortness of breath or difficulty breathing, sore throat, painful swallowing, stuffy or runny nose, muscle aches, joint pains, eye infection, altered mental status, nausea or diarrhea, and would like to be tested for COVID-19 please call 811, or follow the link to arrange a test appointment:
***Please see the following link for all COVID-19 public health orders ( https://www.alberta.ca/covid-19-orders-and-legislation.aspx#toc-0) for mandatory isolation rules. Self-isolation is required for those who are symptomatic.
**As of October 2, 2020, Albertans, including parents and guardians, can register their children under the age of 14, as well as themselves for the MyHealth Records secure platform. This gives the user access to their health information including immunization and laboratory records. COVID-19 results can be accessed here, and printed if needed. (Please note, some patients are experiencing delays to results being posted at this time).
Physicians are available to be seen in person. Telephone prescriptions only with your physician can be booked, unless notified by your physician, nurse or medical assistant otherwise.
If you do have to come into the clinic to be seen, arrive at your appointment time. You will be asked to wait in your car, call in to reception to check in for your appointment, clinic staff will advise you when to come into the building, our reception area has been re-opened on a very limited capacity. When you are on the phone with reception, you will be asked the screening questions. This is required for everyone entering the clinic. If you like, please print off the "COVID-19 Questionaire" provided on this website, and bring it in with you to your appointment, just let the receptionist know that you have the completed checklist with you. If you don't have a cell phone, let our staff know, we will come get you in the parking lot for your appointment. The clinic staff are doing their best to stay on time, but know that the rooms get thoroughly cleaned between patients for your safety.
Evening clinic will resume, with Dr. Hanna only at this time, on July 8th, 2020
Please do not present to the hospital for laboratory as a walk in patient. You must call ahead to the Rural Patient Appointment line at 1-833-572-0577, or book online at www.APLappointments.ca make an appointment. They will give you a time to go to the hospital for your testing. If you need help booking a laboratory appointment, we will gladly assist, please ask.
X-rays can now be done at the hospital by walk in service. However, please be aware that if it is busy, you may be asked to return at a different time.
Hospital Inpatients can now have limited visitors. Upon admission you will be asked to name 2 "designated visitors" only. If you are an outpatient, to be seen in the Emergency Department, you will be allowed one support person in with you. All visitors undergo the mandatory screening wen entering the hospital.
The Hanna Health Centre also kindly requests that if you are dropping off items for Continuing Care Residents, please do so during business hours 8am-4pm Monday to Friday when possible.
If you are over 60 please consider completing a "Goals of Care" (Green sleeve). This can be done by telephone consultation. Information on Goals of Care ("Green Sleeves") can be found at:
The Doctors are dedicated to making sure you have the health care you need in the community at this time. We have several options available:
Telephone prescription renewals may be completed over the phone where possible. Call into the clinic for an "appointment" time, and the Doctor will do their best to call you at that time to have a conversation. If a renewal can be issued, we can then fax the prescription to your pharmacy.
In cases where it is safer for a patient to remain at home, a physician can provide a home visit. Criteria apply. Call the clinic to book, ask to speak to your physicians nurse/assistant and they can help you. Examples of this are : Cancer patients, immunosuppressed patients, at risk patients, small babies, single parent with multiple children that would have to bring everyone into the clinic with them.
As per Alberta Labour Standards employees are not required to produce sick notes at this time, if they have a respiratory illness, and need to self-isolate.
Stay safe, practice good hand hygiene and physical-distancing. Self -isolate as required. Stay home whenever possible!
Get your information from reliable, valid sources:
Alberta Health Services:
Government of Alberta:
Town of Hanna:
Special Areas Board:
Government of Canada:
World Health Organization:
Just an FYI, there is controversy surrounding the Babylon app just released by Telus Health. Your family physicians in Hanna are meeting the needs of the community members at this time. For more information please see the AMA response/concerns to this: https://www.albertadoctors.org/services/media-publications/presidents-letter/pl-archive/telus-babylon-setting-the-record-straight
COVID-19 orders and legislation
New ministerial orders, orders in council and legislation have been implemented to support Albertans, prevent the spread of COVID-19 and protect our economy.